If the Demand Letter is not successful, follow the steps listed below:

1. Follow the grievance process of the HMO.

2. Contact the Managed Care Hotline at the Florida Department of Insurance to file a complaint. 800.342.2762

3. Contact the Managed Care Organization Claims Dispute Resolution Program after completing the appeals process. 800.356.8151

4. Call the Florida Medical Association Managed Care and Medical Economics Department. 800.762.0233